About: Wi-Fi Calling

Overview

Wi-Fi Calling allows you to make and receive calls, send texts, picture and video messages over a Wi-Fi connection. With Wi-Fi Calling, you no longer have to worry about the strength of your cellular signal. As long as you’re connected to Wi-Fi, you will be able to call and text as you normally do, all using your existing phone number.

Location-based calling and messaging services are not available over Wi-Fi Calling.

Requirements

In general, Wi-Fi Calling requires:

Important: You will be prompted to include an emergency 9-1-1 address when setting up Wi-Fi calling on your device. You'll find more information about emergency service limitations below.

Tip: If you meet all the requirements, you can activate Wi-Fi Calling using your computer. You’ll find detailed steps on how to register from a computer below.

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Wi-Fi Connection Requirements

Every Wi-Fi network can support Wi-Fi Calling; however, you may encounter limitations when using networks with low bandwidth and/or low upload speeds, or with networks that block certain connections such as IPSec (Internet Protocol Security).

If your device is set up to use Freedom Wi-Fi, it will automatically connect to any of our countless Freedom Wi-Fi hotspots across Western Canada and you’ll gain access to all your great Wi-Fi Calling features.

Important: Mesh Wi-Fi products for the home (i.e. Google Wi-Fi) may not support a seamless handoff experience during Wi-Fi Calling or during a VOIP call (i.e. Skype, FaceTime). As a device moves between Wi-Fi access points, a brief interruption of your call may occur while the device transitions to the stronger Wi-Fi access point.

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Registration from a Computer

Follow the steps below to register for Wi-Fi Calling or update your 9-1-1 emergency address:

  1. Go to the Wi-Fi Registration Dashboard. You may be prompted to log in to My Account to proceed.

  2. Review the Terms of Service and when ready, check the box to confirm you Agree with the Terms of Service and click Proceed.

  3. Fill out the form to input your 911 emergency address and click Proceed.

  4. Confirm your 911 emergency address by selecting either the suggested address or the address you entered and click Proceed.

  5. Wi-Fi Calling should now be enabled. Just make sure it's enabled on your device!

Important: For safety reasons, you should always keep your 9-1-1 emergency address up to date.

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Emergency Services Limitations

There are important limitations when making 9-1-1 calls when using Wi-Fi Calling due to the nature of Voice Over Internet Protocol (VoIP) technology. Emergency calls using VoIP are handled differently than ones made over a mobile network.

Due to limitations with the VoIP technology required for Wi-Fi Calling, current location information is unavailable to emergency operators during a 9-1-1 call placed over Wi-Fi Calling. An address is required if you are unable to communicate your location to the emergency operator during a 9-1-1 call made over Wi-Fi.

For safety reasons, you should always update this address to your current Wi-Fi location in the Wi-Fi Calling settings on your phone.

Important: Ensuring that your emergency 9-1-1 address is accurate and up to date is solely your responsibility.

Learn more About: Wi-Fi Calling Emergency Service Limitations

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FAQs

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